Help is here.

When you need answers, Decisive responds.
How to contact us

Call +1-888-492-5127, and select either:

  • Security support—available 24/7 to:
    • Respond to change requests and customer-initiated incidents*
    • Monitor solution availability and health*
    • Perform security monitoring, triage, and escalation for SIEM events*
  • Decisive Cloud support—available 24/7 to:
    • Monitor infrastructure
    • Troubleshoot issues
    • Ensure business continuity
  • Infrastructure support—available 9am–5pm ET, Monday–Friday

Registered customers can open a support ticket by emailing

Customers can also access our service portal at

* Tickets will be dealt with according to priority level as aligned with documented service level offerings.