Responsible for guiding the development, growth, and positioning strategy of the company, Mitchell has a wealth of experience in the application of IT infrastructure and cloud networking technologies for enterprises operating in Canada, the United States, and international markets. He’s an experienced technology strategist with insights into how businesses can harness the power of IT infrastructure and cloud technologies to achieve their objectives.
Before joining Decisive, he was a senior executive advisor at Amazon Web Services, where he partnered with client executive teams to develop strategies for the adoption of new technologies and platforms based on industry best practices. Before Amazon Web Services, he held several senior leadership roles at IBM Global Business Services.
He holds an MBA from Carleton University’s Sprott School of Business, a Bachelor of Arts from Queen’s University, and a certificate in executive management from Harvard Business School.

Certainty on
your digital
transformation
journey.
Decisive Group designs, builds, and maintains enterprise IT infrastructure and hybrid cloud, as well as managing and protecting data.
We engage with customers through our hands-on approach, providing guidance and highly personalized service. Solutions-driven, we partner with the world’s leading providers of standards-based hardware, software, networking, security, and cloud products with one aim: to optimize processes and improve outcomes for medium and large enterprise.
Our infrastructure and cloud specialists understand real-world business challenges and how to address those challenges with purpose-built solutions.
In 2001, Decisive Technologies was founded as a professional services company in Canada’s National Capital Region and began offering data centre solutions in 2010. We expanded our offerings in 2013 with the addition of BriteSky Technologies, which originally focused on cloud storage, and in 2021, the companies amalgamated their products and services under the Decisive Group banner.
We provide our customers with enterprise technology solutions, services, and support to enable their digital transformation objectives. We do this by relentlessly focusing on our customers’ needs—by being curious and mastering emerging technologies, and constantly pushing ourselves to be better at our craft.
We do all this while maintaining our strong family values and culture, and commit to:
- Doing the right thing for our customers, employees, shareholders, and partners.
- Helping our customers achieve successful outcomes by being technology leaders, providing an exceptional customer experience, and inspiring the art of the possible.
- Enabling our talent to shine and thrive in an environment that promotes curiosity, passion, fun, growth, learning, and wellbeing.
- Having pride in who we are and what we do, while celebrating the success of our customers, employees, and partners.
- Making integrity, privacy, and security our top priorities.
Management Team


Mitchell Carkner
Chief Executive Officer
Responsible for guiding the development, growth, and positioning strategy of the company, Mitchell has a wealth of experience in the application of IT infrastructure and cloud networking technologies for enterprises operating in Canada, the United States, and international markets.


Chief Executive Officer
Mitchell Carkner


Eric Graham
Chief Financial Officer
Eric is responsible for optimizing the financial performance of Decisive Group and setting the direction for financial operations, as well as overseeing our human resources, legal, project management, and corporate compliance functions.


Chief Financial Officer
Eric Graham
Eric is responsible for optimizing the financial performance of Decisive Group and setting the direction for financial operations, as well as overseeing our human resources, legal, project management, and corporate compliance functions. He’s a seasoned executive with extensive experience leading high-tech companies—including Halogen Software, Saba Software, March Networks, and Xmark Corporation—through rapid growth, including initial public offerings and mergers and acquisitions.
He is a chartered professional accountant (CPA, CA) and holds Master of Accounting and Bachelor of Mathematics degrees from the University of Waterloo.


Mike Smith
Founder & Strategic Advisor
As one of the founding partners, Mike works with the senior leadership team to provide mentorship and guidance.


Founder & Strategic Advisor
Mike Smith
As one of the founding partners, Mike works with the senior leadership team to provide mentorship and guidance. He has more than 22 years of experience in the data centre solutions industry, including a tenure as vice president of Zentra Computer Technologies, where he oversaw the company’s sales team. Before Zentra, Mike spent five years as part-owner of the VAR Stoneworks, and he was the storage solutions manager at Rebel.com.


Joey Harrison
Executive Vice President, Culture & Strategic Accounts
Joey acts as an advisor and mentor while constantly focusing on enriching Decisive’s corporate culture.


Executive Vice President, Culture & Strategic Accounts
Joey Harrison
Joey acts as an advisor and mentor while constantly focusing on enriching Decisive’s corporate culture. As one of the founding partners, he strives to build a family-like environment where staff are excited to come to work each day and pour their passion into exceeding customer expectations. Before Decisive, Joey established a career delivering sales results based on relationship building, communication, and positive outcomes at companies that include Zentra Computer Technologies and Zycom Technology.


Richard Losier
Executive Vice President & Chief Technology Officer
A founding partner, Richard provides technical direction and guidance to management, sales, and support resources, ensuring that strategic plans and engineering efforts remain focused on meeting and exceeding customer requirements.


Executive Vice President & Chief Technology Officer
Richard Losier
A founding partner, Richard provides technical direction and guidance to management, sales, and support resources, ensuring that strategic plans and engineering efforts remain focused on meeting and exceeding customer requirements. He has 25 years of experience in high-performance computing, networking, storage architectures, and cloud architectures, including senior positions at Zentra Computer Technologies, Ciena Networks, Catena Networks, Objectime, the Department of National Defence, and Cray Research.


Jonathan Bergeron
Vice President, Sales
Jonathan draws on more than 15 years of sales experience to set the strategic direction for Decisive’s sales efforts.


Vice President, Sales
Jonathan Bergeron
Jonathan draws on more than 15 years of sales experience to set the strategic direction for Decisive’s sales efforts. Managing the corporate, defence and public safety, and government sales teams, Jonathan is responsible for delivering solutions to the end-user. Prior to joining Decisive, he was a senior account manager and marketing consultant at Newcap Radio and an inside sales representative for the Ottawa Senators of the National Hockey League.


Clare Sullivan
Vice President, Human Resources
Clare has a successful track record working with executives to develop talented and motivated teams that drive business success.


Vice President, Human Resources
Clare Sullivan
Clare has a successful track record working with executives to develop talented and motivated teams that drive business success. She is responsible for ensuring our talent is aligned with our business strategy and continues to maintain the winning culture that supports our employees through all phases of their careers.
Before Joining Decisive, Clare was an HR consultant who advised leaders on creating a positive work environment, understanding issues that impact workplace effectiveness, and managing people and teams. Prior to her work as a consultant, Clare worked as a manager and HR generalist at technology, financial management, and law firms, including MBM Intellectual Property Law and MD Financial Management.


Andrew Walker
Vice President, Cloud Engineering
Andrew manages the team responsible for understanding market, customer, and internal stakeholder needs and translating them into clear, actionable direction.


Vice President, Cloud Engineering
Andrew Walker
Andrew manages the team responsible for understanding customers’ and internal stakeholder’s cloud needs and translating them into clear, actionable direction. Over more than 15 years, Andrew has amassed extensive knowledge of software, database, web, cloud, and mobile app development. Before joining Decisive he was a systems administrator at Curtiss-Wright, a network support analyst for the United Way, and a technical support representative for Dell Canada.


Devin Somppi
Director of Product Management, Cybersecurity
Devin Somppi leads the team that combines advanced technologies, products, and systems to develop and deliver Decisive’s technology- and vendor-agnostic network security solutions.


Director of Product Management, Cybersecurity
Devin Somppi
Devin Somppi leads the team that combines advanced technologies, products, and systems to develop and deliver Decisive’s technology- and vendor-agnostic network security solutions. He brings extensive experience in security architectures, based on his work as an IT security operations analyst at Export Development Canada, a senior network security analyst at Bell Canada, and a server administrator at BoxFabric. Devin has conducted in-depth network security audits, developed and deployed cybersecurity protection and response systems (including IBM QRadar), implemented zero-trust networks, and trained as a white-hat hacker.


Dan Watts
Senior Manager, Service Development
Dan is responsible for spanning the void between sales and security operations, ensuring prospective clients get a realistic view of what they are buying, and that existing clients receive solutions that meet or exceed expectations.


Senior Manager, Service Development
Dan Watts
Dan is responsible for spanning the void between sales and security operations, ensuring prospective clients get a realistic view of what they are buying, and that existing clients receive solutions that meet or exceed expectations. Dan’s roles at Decisive have spanned service definition and sales enablement, technical pre-sales, and project/technical account management—always fulfilling an integral role in the customer lifecycle.
A 19-year IT veteran, Dan has extensive experience in a range of positions, which have collectively given him a pragmatic approach to security that looks at problems from all angles.


Jennifer Ross-Carrière
General Counsel
Responsible for “all things legal” at Decisive Group, Jennifer has more than 20 years of experience as a senior executive, in-house counsel and a member of some of Canada’s leading law firms.


General Counsel
Jennifer Ross-Carrière
Responsible for “all things legal” at Decisive Group, Jennifer has more than 20 years of experience as a senior executive, in-house counsel and a member of some of Canada’s leading law firms. As a seasoned general counsel at both start-up and high-growth global companies, she has wide-ranging experience in areas such as intellectual property, licensing, contracts, corporate law, mergers and acquisitions, financing, restructuring, corporate governance, alternative dispute resolution, litigation, employment, immigration, and regulatory and export control.
A graduate of Carleton University (B.A. Hons.) and McGill University Law School, Jennifer is also a principal with Ross-Carrière Law, and has worked with companies that include Spartan Bioscience, Mxi Technologies and IFS Aerospace & Defense.


Maggie Woudstra
Director of Strategic Partnerships
Maggie is responsible for leading Decisive’s partnerships through support, training, events, meetings and more. She also handles all social media campaigns and related activity.


Director of Strategic Partnerships
Maggie Woudstra
Maggie is responsible for leading Decisive’s partnerships through support, training, events, meetings and more. She also handles all social media campaigns and related activity. Maggie is the face of Decisive, attending multiple partner functions as well as executing events for our partners from start to finish. Before joining Decisive, Maggie was a Promotions and Marketing Director for Stingray Radio and brings 17 years of experience in partner and event management to the Decisive team.
How to contact us
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+1-888-492-5127 (Tech Support)
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+1-855-336-3700 (Office)
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servicedesk@decisivegroup.com
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Contact Sales
Call +1-888-492-5127, and select either:
- Security support—available 24/7 to:
- Respond to change requests and customer-initiated incidents*
- Monitor solution availability and health*
- Perform security monitoring, triage, and escalation for SIEM events*
- Decisive Cloud support—available 24/7 to:
- Monitor infrastructure
- Troubleshoot issues
- Ensure business continuity
- Infrastructure support—available 9am–5pm ET, Monday–Friday
Registered customers can open a support ticket by emailing servicedesk@decisivegroup.com
Customers can also access our service portal at servicedesk.decisivegroup.com
* Tickets will be dealt with according to priority level as aligned with documented service level offerings.