About us

Certainty on
your digital
transformation
journey.

How to contact us

Decisive Group designs, builds, and maintains enterprise IT infrastructure and hybrid cloud, as well as managing and protecting data.

We engage with customers through our hands-on approach, providing guidance and highly personalized service. Solutions-driven, we partner with the world’s leading providers of standards-based hardware, software, networking, security, and cloud products with one aim: to optimize processes and improve outcomes for medium and large enterprise.

Our infrastructure and cloud specialists understand real-world business challenges and how to address those challenges with purpose-built solutions.

In 2001, Decisive Technologies was founded as a professional services company in Canada’s National Capital Region and began offering data centre solutions in 2010. We expanded our offerings in 2013 with the addition of BriteSky Technologies, which originally focused on cloud storage, and in 2021, the companies amalgamated their products and services under the Decisive Group banner.

Our Mission

We provide our customers with enterprise technology solutions, services, and support to enable their digital transformation objectives. We do this by relentlessly focusing on our customers’ needs—by being curious and mastering emerging technologies, and constantly pushing ourselves to be better at our craft.

We do all this while maintaining our strong family values and culture, and commit to:

  • Doing the right thing for our customers, employees, shareholders, and partners.
  • Helping our customers achieve successful outcomes by being technology leaders, providing an exceptional customer experience, and inspiring the art of the possible.
  • Enabling our talent to shine and thrive in an environment that promotes curiosity, passion, fun, growth, learning, and wellbeing.
  • Having pride in who we are and what we do, while celebrating the success of our customers, employees, and partners.
  • Making integrity, privacy, and security our top priorities.

Management Team

Mitchell Carkner

Chief Executive Officer

Responsible for guiding the development, growth, and positioning strategy of the company, Mitchell has a wealth of experience in the application of IT infrastructure and cloud networking technologies for enterprises operating in Canada, the United States, and international markets.

Eric Graham

Chief Financial Officer

Eric is responsible for optimizing the financial performance of Decisive Group and setting the direction for financial operations, as well as overseeing our human resources, legal, project management, and corporate compliance functions.

Mike Smith

Founder & Strategic Advisor

As one of the founding partners, Mike works with the senior leadership team to provide mentorship and guidance.

Joey Harrison

Executive Vice President, Culture & Strategic Accounts

Joey acts as an advisor and mentor while constantly focusing on enriching Decisive’s corporate culture.

Richard Losier

Executive Vice President & Chief Technology Officer

A founding partner, Richard provides technical direction and guidance to management, sales, and support resources, ensuring that strategic plans and engineering efforts remain focused on meeting and exceeding customer requirements.

Jonathan Bergeron

Vice President, Sales

Jonathan draws on more than 15 years of sales experience to set the strategic direction for Decisive’s sales efforts.

Tanya Hall

Vice President, Business Alliances

Tanya ensures that Decisive’s partners get the best ROI on their marketing plans while delivering a complete marketing solution.

Clare Sullivan

Vice President, Human Resources

Clare has a successful track record working with executives to develop talented and motivated teams that drive business success.

Andrew Walker

Director of Product Management, Cloud

Andrew manages the team responsible for understanding market, customer, and internal stakeholder needs and translating them into clear, actionable direction.

Devin Somppi

Director of Product Management, Cybersecurity

Devin Somppi leads the team that combines advanced technologies, products, and systems to develop and deliver Decisive’s technology- and vendor-agnostic network security solutions.

Keni Gibson

Director of Sales

Keni has extensive experience in account management and sales, including managing the BriteSky sales team for cloud and cybersecurity products, solutions, and services.

Call +1-888-492-5127, and select either:

  • Security support—available 24/7 to:
    • Respond to change requests and customer-initiated incidents*
    • Monitor solution availability and health*
    • Perform security monitoring, triage, and escalation for SIEM events*
  • Decisive Cloud support—available 24/7 to:
    • Monitor infrastructure
    • Troubleshoot issues
    • Ensure business continuity
  • Infrastructure support—available 9am–5pm ET, Monday–Friday

Registered customers can open a support ticket by emailing servicedesk@decisivegroup.com

Customers can also access our service portal at servicedesk.decisivegroup.com

* Tickets will be dealt with according to priority level as aligned with documented service level offerings.